Review: Poly Elara 60 WS Mobile Phone Station
Mobile first. We’ve all heard the buzz phrase, right? In reality, a LOT more people are working on the go – at least part of their work day. That means staying connected via a mobile device. With Microsoft Teams, that’s not an issue, as the mobile client is quite solid. But what about when we’re at our desk? Well, you can continue to use your mobile device as a communications hub, thanks to a new device form factor from Poly. Poly has released the Elara 60 series of devices that put your mobile device at the center of your calls – even when in your office. Recently, I received the Poly Elara 60 WS mobile phone station for review. MSRP for the version that includes the Voyager Focus UC headset is $784.95. If you have the Voyager Focus UC headset already, you can buy a version without the headset, MSRP $494.95, and pair it the Elara 60 for use there. Other supported headsets include the Blackwire series. More about that later. It’s also available with a handset as the Elara 60 WSH.
The Elara 60 pairs via Bluetooth to both your mobile device and the headset, with the headset already paired at the factory. It also charges both devices.
Don’t have/want a wireless headset? The version of the Elara 60 without a headset includes an additional port on the back for either a wired headset like the aforementioned Blackwire series, or the optional corded handset.
One of the great features of this device is that it has built-in wireless charging, and works whether your device is in the cradle horizontally or vertically. It works with many different cases on the phone. The cradle is adjustable for different viewing angle, and to allow you to properly frame your camera video. A notch at the bottom allows for wired charging if your device doesn’t support wireless charging, or wireless doesn’t work with your particular case attached. The Elara 60 sports a USB port on the back of the device for wired charging.
This product was geared towards the Teams user wanting to use their mobile device running Teams as their primary communications platform. In reality, you could probably use any voice app with the Elara 60, such as Zoom, RingCentral, 8×8, Cisco Webex Teams, Skype for Business, GoToMeeting, etc.. In fact, I made and received calls via consumer Skype using my iPhone XS Max in the Elara 60 – both with the speakerphone, and the headset. But the big Teams button on the front makes it clear – this is a Teams device.
The Voyager Focus UC headset is nice. Active noise cancellation works great, music sounds very good, and built-in sensors can tell when you put it on, take it off, and move the boom into position. These are real handy, as you can configure it to auto answer calls or open the media player when donning it. Call and media controls are also located on the headset.
A dedicated Teams button launches the Teams app on the device, regardless of whether the phone is actually on the cradle, and stay lit as long as the Teams app is running. Teams opens to the Calls screen using this method. It’s important to note, though, that the phone must be unlocked for this feature, as well as when using the Elara 60 to make outbound Teams calls. The phone does not need to be unlocked to receive Teams calls, or to make outbound cell calls using the Elara 60. The unit allows for making/taking calls either via speakerphone or the headset, and the user can switch modes during calls by merely selecting the speakerphone or headset buttons on the Elara 60 keypad or by simply putting on the headset. Information about a called or calling contact is shows on the Elara 60’s display, as are battery level, time and date, and whether the mobile device is connected and charging. Three multi-function buttons provide other features, such as accessing the settings, starting the media player app, and disconnecting the current call.
A nice feature in this device is the media control for playing music. Buttons on the headset as well as multi-function buttons control playing music via speaker or headset. Track info is displayed nicely on the screen, as are options to skip to the previous or next tracks, or pause. A nice touch is that just like calls, you can switch between speaker and headset on the fly while listening to music. While listening to a track via speaker, a call came in – the music quickly faded away so I could take the call. I put on the headset and moved the boom into position and the call was automatically answered. When the call was completed, music began playing again automatically – but on the headphones because I still had them on – that was nice.
Managing the device takes two apps. The first is the Elara 60 app which can configure some settings such as firmware updates, what happens when you put the headset on, when to automatically start the Teams app (when connecting, when charging, etc.), and a link to the PLT Hub app (if installed). PLT Hub is geared for configuring the headset itself. Both of the apps are available at https://plantronics.com/software.
PLT Hub supports the following settings:
- Answering Call Alert
- Caller ID
- “Mute Off” Alert
- Mute Reminder
- Notification Tones
- Online Indicator
- Second Incoming Call
- Ringtone
- Sidetone
- Volume Level Tones
- Headset Sensors
- Extended Range Mode (PC)
- HD Voice
- Streaming Audio
- Anti-Startle (G616)
- Noise Exposure
The app has a diagram that shows all of the various controls found on the headset, including call control, media, noise cancelling, Bluetooth, etc. as well as FAQs. A neat feature in the app is a “find my headset” feature which causes the headset to emit a tone for easy locating. One thing that is required is that you have to pair the headset to your mobile device to change any of the settings in the app.
The Elara isn’t cheap, and the fact that it’s not tied to a specific system could make it an attractive theft target. Like many mobile products, it supports a Kensington lock (not included) for security.
Setup
Unboxing and setup is very simple. Take it out, plug it in, install the Elara app from the appropriate app store, pair it via Bluetooth, and drop your phone on onto the cradle to the right of the display/keypad. Put the optional active noise cancelling stereo headset onto the charging port at the top and you’re off and running. It really can’t get easier than that.
Pros
Quick, fast, and very easy to use. Setup was a breeze. Not complicated at all.
Headset works even with mobile (non Teams) calls. It automatically answers the call when you move the mic boom down. Also works great for music.
Noise cancelling was effective
Screen is clear and easy to read
Can be managed centrally at the enterprise level using the optional Plantronics Manager Pro SaaS offering.
Can use other apps with speaker phone and headset
Cons
Requires the phone to be unlocked to make outbound calls in Teams. That’s not a requirement of the Elara, per se – but of the phone, and for obvious reasons.
Expensive
Conclusion
I found this to be great device for the target audience. Lots of nice features that are clear and easy to use. The screen is quite clear, as is the audio quality in the headphones. The speaker on the device isn’t meant for concert audio, but is quite adequate for calls and most music at moderate volume. I found myself using the headset quite a bit, essentially since just picking it up and putting it on answers a call. It uses Bluetooth 4.2, so its 30 foot range was fine for the room I’m in. It’s comfortable to wear and people I was talking to could hear me clearly. Wireless charging of my device while I’m using it and walking around is a clear advantage, especially since it works horizontally if I’m looking at shared media in a call. The fact that I can use one device for my calls, yet stay charged, listen to music while blocking ambient noise, is cool. No need for separate desktop phone and phone charging. Let one device provide both, with all of these great added features.
Ethics Statement: Companies may send software, hardware, or other products or samples to me in order for me to review such samples and determine whether I will provide a review of the product on UCUnleashed.com. I do not accept any samples on any preconditions, such as, that I will agree to provide a review simply because the company sent me a sample, or that I will only provide a positive review. Please note that companies may provide these samples before the product is commercially available, in which case, I may agree to an embargo with the company or its PR firm. This means I agree not to publish the review or associated news until a given time.
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