UC Unleashed

I love Plantronics gear. I’ve got plenty of their devices either on my desk or in my backpack. Recently, I had a chance to use the Plantronics Blackwire C720-M headset. The 720 is the dual ear model in the Blackwire 700 series. A single ear version, the 710, is also available. The 720 is a lightweight, comfortable headset that can be worn for hours on end.

The headset includes dual connectivity, which allows for a USB connection to a PC for Lync, Skype, and a bunch of other soft phone clients, as well as Bluetooth connectivity to a cell phone. You can switch back and forth between the two connection methods via buttons on the cable mounted control unit. If you install the Plantronics Control Panel software, you can configure the headset for various options including setting your presence when you put on/take off the headset, mute options, and more.

Some of the device settings available for the Blackwire 720-M headset.

The headset can also automatically answer a cellphone call when you put the headset on – a really nice feature.

Blackwire C720-M control unit

The cable based control unit has your typical volume up/down buttons, the PC and Cell Phone buttons to switch focus, and a mute button that does mute the Lync client – not just the headset. A bright red LED comes on when the Lync client is muted. You can’t miss it. The cable that goes from the control unit to the PC can be disconnected at the control unit so that you can move around while using the headset in Bluetooth mode. Plugging it back in re-enables the USB connectivity, as well as charges the internal battery.

I’ve worn this headset on 4 hour calls, and quick 30 second calls. I’ve used it in Skype, Lync, and with my Windows Phone. It works really great. It’s comfortable, stays adjusted and in place, and the audio is fabulous. Callers have mentioned that it sounds great when I use it.

One thing I don’t care about is that I’ve noticed I can’t really hear my own voice when talking. Now, before you think “this guy’s ego is so big he needs to hear himself talk…”, keep in mind on normal landline/VoIP/cellphone calls, you typically hear your own voice. And you don’t really notice it until it’s gone. It can be VERY distracting. But other than that, I’m a big fan of the headset, and have recommended it for use by our internal folks.

The headset comes with a nice case for storage and travel.

If you’re looking for a nice headset with some cool unique features, the Plantronics Blackwire C720-M is a great choice.